Terms of Service

1. Service Description

Present & Post is a coaching practice conducted through handwritten correspondence. By engaging in this service, you acknowledge that our communication will take place via the physical postal service rather than digital or real-time platforms. This rhythmic, intentional "interval" between letters is a core component of the coaching process.

2. Coaching Disclaimer

I provide coaching and mentorship designed to foster personal growth and introspection. I am not a licensed therapist, counselor, or medical professional. My services do not include the diagnosis or treatment of mental health disorders as defined by the American Psychiatric Association. Present & Post is not a substitute for professional mental health care or medical advice.

3. The Foundational Kit & Shipping

The coaching journey begins with the shipment of a physical Foundational Kit.

  • Delivery: I will ship your kit to the address provided at checkout. I am not responsible for delays or non-delivery resulting from incorrect address information.

  • Postal Risk: While I take great care in preparing your materials, I am not liable for items lost or damaged by the postal service.

4. Client Commitment

The efficacy of letter-based coaching relies on your active participation. For the Early Adopter Special, the included letter exchange must be initiated within four weeks of receiving your Foundational Kit.

The Monthly Mail Deadline: To ensure a sustainable and predictable workflow, letters from the Client must be physically received by the Coach at least 3 days prior to the end of the calendar month to guarantee a response within that active billing cycle. If a letter is received fewer than 3 days before the end of the month, the response cannot be guaranteed, and the Client will need to maintain an active subscription for the following month to receive their response.

Recommended Mailing Window: To safeguard against postal delays and ensure a smooth close to the monthly exchange, the Client should drop their final letter of the month in the mail no later than the 20th of the month (or 10 days prior to the end of the month).

5. Privacy & Confidentiality

I am committed to the privacy of our correspondence. As a solo practitioner, I am the only individual who will read or handle your letters. Digital 'Reflection Backups' are stored on a secure, password-protected device, while physical correspondence is kept in a private archive within my home office. However, by using this service, you acknowledge that the security of physical mail cannot be guaranteed once it enters the postal system.

6. Refunds & Cancellations

I begin preparing your artisan materials as soon as an order is placed. You may cancel your journey for a full refund at any time before your Foundational Kit has been shipped.

Due to the custom and physical nature of these materials, once your Kit is in the mail, that portion of your fee is non-refundable. However, you may still cancel the coaching portion of your service as long as it is prior to our first letter exchange. Because of the dedicated time and creative energy required for each handwritten response, once our dialogue has officially begun (upon my receipt of your first letter), the coaching service is considered active and non-refundable.

The Reflection Recovery Protocol

While I use archival materials and trusted carriers, Present & Post is not responsible for postal delays or losses. However, because our dialogue is the heart of this practice, I maintain a "Reflection Backup" of every letter.

  • Lost Artifacts: If your correspondence has not arrived within 10 business days of the "sent" notification, I officially classify it as a lost artifact. At this point, I will activate the Reflection Recovery protocol: I will provide a digital version (a photo of the original handwritten letter) within 24 hours to ensure your journey continues uninterrupted.

  • Standard Shipping (No Tracking): I will replace one lost physical letter per year for free. For any subsequent losses, a $15 "Material & Fulfillment" fee applies to cover the artisan stationery and postage for a replacement.

  • Tracked Shipping (Certified): If the carrier loses a tracked item, Present & Post covers 100% of the physical replacement cost and provides the digital copy immediately.